Frequently Asked Questions (FAQ)
What are the shipping times for your products ?
We take 2 to 4 days to process your order, then delivery to Ireland takes 4 to 9 business days.
Do you ship worldwide?
We primarily deliver to Ireland, the European Union, and select international destinations.
Where do you ship your products from ?
Our main office is based in Paris, France. Our logistics warehouse is located in Tremblay-en-France.
Do your products have certifications ?
Yes, our products are CE certified (European standard) and RoHS compliant (Restriction of Hazardous Substances).
Do you provide tracking information ?
Yes ! You can track your parcel using the "Order Tracking" section in the website footer, or simply contact us at contact@reviveo-fr.com.
Some items are missing from my order. What’s happening ?
Your products may be shipped separately depending on your order. For example, if you ordered items from two different warehouses, you will receive two separate deliveries. The rest of your order should arrive shortly.
Where are you located ?
We are based in the Paris region, France.
I still haven’t received my order. Why is it taking so long ?
We apologize for any delay. Sometimes international shipping can take longer than expected due to customs clearance. You can always track your order to see its current status. If you need further assistance, please contact us at contact@reviveo-fr.com.
Do you have a refund policy ?
We offer refunds for orders that have not yet been shipped.
No refunds are accepted once a parcel is in transit.